Another holiday season ends and a new year begins. What continues, though, is your mission to support families who need a comfortable and safe place to stay, and our mission to support you in yours.

Although we can’t believe it’s already 2023, we have, based on suggestions from you, several new features to take us into the new year.

Feature Spotlight

Customizable Registration Forms

The Registration Form has had a makeover: you can now pick and choose what fields show up, and you can e-sign the form. In Resource Builder, head to the Forms Upload tab –> select Registration Form in the dropdown, and scroll all the way down to the bottom.

Resource Builder --> Forms Upload tab --> Registration Agreement selected

Here, you can pick and choose which fields to show on your Registration Form. This includes things like whether or not you show the Patient on your form, how the Staff Name shows up, or whether you want to show Emergency Contact info.

In the Section titled Signatures, you can select Signature Type: Touch.

Setting up the Signature section of a Reg Form

This allows you to e-sign the Registration Form. This would be done on a touch screen or tablet at check-in, or when you usually Print the Registration Form. Instead of printing, if a guest e-signs, you can Save the form, and it will automatically be stored in the Documents tab in Guest Edit.

Reg Form signature lines, with e-sign buttons shown.

Pre-pay for a Visit

Some houses take payment in the Reservation stage to secure a room. Now, houses will have the capability to track these payments in HHK.

The pre-payments box, where you can take payment prior to a visit starting.

The payment will appear as money on account, and can be paid out at Check-In or during the Visit.

A pre-payment receipt, showing the pre-payment logged as MOA (Money on Account)

We have a new Mission Statement:

Just like you, we occasionally review our mission. And we finally get to share it!

NPSC collaborates with hospitality houses to fulfill their vital missions through expert knowledge, personalized customer service, and seamless software.

Coming Soon

  • Multiple Reservations – Several of you have asked to be able to create multiple reservations at once (e.g., for a cancer patient who stays a couple days every week for several months).
  • Sending emails during a visit – Currently, emails can be sent from HHK prior to arrival or after check-out. We are working on a way for a standard email to be sent during the visit and, just like the post-check-out email, users will be able to define what time of day the email goes out, and how many days post-visit start date (e.g., houses will be able to send out an email with restaurant recommendations on the second day of the visit).

If these features sound useful, please reach out to help test or give input on how they could work for you.