“Hospitality HouseKeeper’s intuitive design, combined with a sleek, modern aesthetic, makes using the software not just simple, but truly a pleasure.
Having spent a significant portion of my professional life, nearly a decade, immersed in the hospitality sector, I’ve had the opportunity to work with an array of property management systems across a diverse span of hotel brands. This has given me a broad perspective on what works and what doesn’t in this crucial area of hotel/hospitality operations.
With this experience in mind, I can confidently assert that HHK stands head and shoulders above the rest. It’s not just the best I’ve encountered — it redefines what I thought was possible in a property management system. The wide range of features that it offers isn’t just impressive, it’s transformative, significantly enhancing the efficiency and effectiveness of the properties that use it.
Given its exceptional capabilities, I firmly believe that many more properties, across the spectrum of the hospitality industry, could greatly benefit from integrating this software into their operations. Not only would it streamline their processes, but I believe it could also fundamentally enhance their guest experience — a key differentiator in this highly competitive sector.”
Isaac Trujillo
Operations Manager
Casa Esperanza
“We have been with NPSC (HHK) for 5 years. They helped us convert from an Access Database to this very user-friendly software that was highly customizable to fit our house and operational needs. Eric & Beth and their team have taken such good care of us over the years from timely and informative resolutions to our concerns/problems, to working with us on highly customizable software modifications. They continue to provide top notch customer service and training for our staff so we can focus on serving our guests and fulfill our mission. I would highly recommend their software/company for hospitality needs.”
Christine Midthun
Supervisor
Gorecki Guest House
“We had used our previous reservation system since 2014 but they soon wanted to charge me per user and when they refused to answer help questions, I knew it was time for a change. I reached out to the Healthcare Hospitality Network for suggestions and multiple people suggested HHK. From the very beginning, the customer service we received from Beth and Eric was incredible. Because they are a nonprofit that works only with hospitality houses, they knew what we needed and designed a software program that allowed us to take and manage reservations easily. They helped train us, were quick to work out the kinks, and went above and beyond to make sure we were all set up. We are so pleased with the switch to HHK and staff loves the user friendly software that allows us to reserve rooms, track data, and communicate with one another easily. If you are looking for a switch of systems or need a first time reservation system, I cannot recommend HHK enough!”
Melissa Ehrhardt
Former Executive Director
Atlanta Hospital Hospitality House
“We can’t speak highly enough about the customer support we get from the Hospitality Housekeeper team! Any time we’ve reached out via phone or electronically we always get a very timely response, and they are always ready to work with us one-on-one if we have a unique situation that we’re trying to find a solution to.”
Jaye Olmstead
Former Executive Director
David’s House
“The TEAM associated with the Hospitality Housekeeper Registry System really cares. They have created a user friendly product that saves time and delivers data reports that are exactly what we need.”
Mary Bartko
Former Coordinator
Carle Auxiliary Guest House
“Hospitality HouseKeeper has been a great asset to our new hospitality home. Beth and Eric have been great to work with, from asking questions to recommendations. The program is user friendly and flexible to meet our needs. I love working with them!”
Katie Edvall
Former Manager
Sunshine Hospitality Home
“I am thankful for all the amazing work you have done “in the wings” that has made operations easier for so many healthcare hospitality houses and the thousands of families they serve. For each minute not spent pushing paper, staff and volunteers can make guests feel more at home in spite of being away from their own home… A real blessing for me and so many others!!”
Mary Lou Eubanks
Former Director
Pay-It-Forward House
“I continue to LOVE the registration software. I was so proud of myself for adding another hospital in the Resource Builder without having to call you! It is so intuitive that even I can do things that ordinarily would be very foreign to me. Thank you again for creating this software and please feel free to quote me!”
Alice R. Woodard
Former Guest Houses Manager
Reward & Recognition Team Leader
Athens Regional Health Services ~ Putting People First
“I think that the Guest Tracker is BRILLIANT! I am very grateful that it is so user-friendly so that all of our volunteers can easily navigate and utilize this system.”
Joyce Mathey
Former Executive Director
Pay-It-Forward House
“We began searching for a system that could meet our unique business rules and track more than room revenue in 2014. After an exhaustive hunt for a reservation and guest tracking system that did not lead much of anywhere, we were introduced to Hospitality HouseKeeper.
“HHK and NPSC understand the unique needs of healthcare hospitality houses and nonprofit organizations — it’s about the people we serve and our triple bottom line. HHK has successfully grown with IMD Guest House scaling from 14 to 50 rooms and providing over 8000 nights of service. All with a positive influence on how we operate.
“Reporting out to our different partners and constituencies is much easier with HHK as it automatically calculates and tracks who we are serving, how much financial assistance we provide, and tracks our facilities.
“We have enjoyed working with NPSC and look forward to our continuing partnership.”
Robin Chan
Former Director of Operations
IMD Guest House
“For a not-for-profit multi-room healthcare hospitality house, efficient and effective management tools are a necessity. The Guest Tracking system provides a multitude of features that support our front and back desk operations. The user-friendly interface and ease in navigation are important to our volunteers and guests at check in and check out.
“The management report module is quite flexible and designed to generate customized reports. The software enables us to manage room occupancy and vacancies as well as our guests and their support group relationships. The statistical reporting has proven instrumental for budget planning, grant proposals and general operations, such as housekeeping and financial reconciliation. All reports are compatible with Excel.
“The software design allows us to expand as our needs change without compromising current and historical data. And the client system configuration is robust and provides control over such matters as room fee changes, systematic email alerts, report distribution, and receipt/statement content.
“Working and growing with Non-Profit Software Corporation as a partner over the years has made it possible for us to stay focused on our Mission.”
Patti Comegys
Former Administrative Assistant
Pay-It-Forward House